Dilyaram

Description:

Position: ]
Nationality: Kazakhstan
Salary: 500$
Gender: female
LANGUAGE: English - Advanced С1
Russian - Proficiency С2
Turkish - Elementary А1
Age: 42
Height: 165

Full Data:

residence: Almaty Kazakhstan
City of departure (from the airport) : Almaty Kazakhstan
salary: 500$
nationality: Kazakhstan
birth: 1/Oct/1982
age: 42
gender: female
height: 165
weight: 59

About: I am responsible hardworking professional

Experience overseas: USA

Reference checks: no

Experience

Position:
Company : Celebrity cruises
City :
Country :
June 2019 - Jan 2024
responsibilities:

receive complaints and resolve problems
provide upscale guest service experiences for clients throughout their stay
hire and train new employees
manage guest relations team to ensure we comply with all standards

Position: Housekeeping manager
Company : Carnival cruise lines
City :
Country : United States
Dec 2017 - Jan 2019
responsibilities:

To be responsible for smooth operation of the floor assigned for the performance of floor boys for the cleanliness of guest rooms corridors
Supervise Room Attendants organize and facilitates the room making process Daily allocation of rooms and deep cleaning tasks to team members
Daily allocation of rooms and deep cleaning tasks to team members Check the occupied and departure rooms giving special attention to guest needs
To manage guest requests including VIP amenities and communicating them to the relevant team members Was in charge for meeting the new sign on crew

Position: Operational manager
Company : Hotel Kazakhstan
City : Almaty
Country : Kazakhstan
Sept 2016 - Jan 2017
responsibilities:

Monitoring the work of all departments of the hotel Implementation and compliance with the international standard of service
Building effective business processes and monitoring their execution Monitoring guest satisfaction and working with feedback
Team development and motivation Forming a cohesive motivated and customer oriented team Conducting trainings and monitoring the professional develo
Financial and commercial efficiency Budget control revenue and expense management Increase profitability and optimize costs

Education

University: University of international business
Location: Almaty
Sept 2012 - Jan 2014

Skills

Communication
Ability to Work Under Pressure
Time Management
Conflict Resolution
Leadership

Awords

Title:
Location:
Jan 2015

Goals

Goals: I am looking for a permanent job for a long period According to my experience I am looking for the position of General Manager of the hotel or the position of F B director Rooms division manager

Success